Do you ship to P.O. Boxes and APOs?
Yes, we ship to P.O.Box and APO addresses. It is necessary that the shipping info is added in the comment column/line of each order, to have the best delivery of your purchase.
Please ensure that you review your address before finally placing your order.
What is method of shipment?
Our method of shipping the products is universal and very secure.
The company name and other contents related to pharmacy are not written on the package slips.
The way of packing is regularly changed for a secure delivery.
The packages are small in order to avoid unwelcome/suspicious questions . If the order is big, then it will be divided into two or more packages (all for one shipping fee)
We may use original boxes twice for the packing if they match with the order, this is for environmental reasons.
Our deposits are in different countries from Europe.
Do you ensure your packing? What about customs? What happens if the package is confiscated?
We are much concerned about our safety system, we pack the orders as secure as possible. If a package is seized at the customs, you would be required to send us the sequester letter from customs or FDA to prove the confiscation of the package. So we could reship the order at no charge for you. The client is required to scan the sequester letter and send it to Sales@RoidsMarket.com. We can sent you one more order only once.
We don't reship to these locations: Australia, New Zealand, Singapore, South Korea.
What about shipping duty?
Regular shipping costs $25
Express shipping costs $45
Is the delivery sure?
We try to pack the order very safe , with maximum discretion. We do not pack the products in their own boxes , to avoid shipment volume. You won’t see the company’s name on the package and the orders are sent from different locations from Europe. In such way,we try to provide a safe and discrete delivery.
Do I have to receive proof/tracking for shipping?
The orders are sent through a registered mail, and on it's way to your place they can be tracked. For security reasons you have to sign when the package is delivered.
How much time does it take for ordering and shipping?
The moment you place an order , we send you a follow up procedure on how to make payment.. After we receive the payment , we pack the order within 1-3 days.
The time frame for shipping and delivery is between 7 and 15 days (weekends excluded). International orders may have a delay of about 25 working days for customs reasons.
If the order does not arrive within the expected time frame, please notify us about it, so we could serve you with pleasure. We will appreciate your patience and understanding.
When do I receive my package receipt?
Login your account and click on the "My Orders” link on the right side of the website. Then, go back to the information about your order, and please click on "More info".
What is a Semi-Shipped order?
Semi-shipped means that the order is in theprocess of being shipped. One part of the order has been already shipped out; the other is in the process of being shipped within 1-3 days.
Can the packages be tracked?
Yes, we provide tracking number.
What can I do if my parcel is late?
The orders may be late because of the customs or some unforeseen irregularities in the mail service system. If you do not get the order on time, we humbly ask you to contact our customer support or send us an e-mail in order to serve you the best way .